1. Reservations: To make a reservation at El Jardín de Castillo, it is necessary to complete the reservation form on our website or contact our customer service team directly. All reservations are subject to availability.
2. Reservation confirmation: Once the reservation is made, you will receive a confirmation by email with the details of the reservation, including the arrival and departure dates, the type of accommodation, and the total cost.
3. Payment: An advance payment will be required to confirm the reservation. We accept different methods of payment, such as credit cards and bank transfers. Details about the payment options will be provided during the booking process.
4. Cancellation policy: If you need to cancel your reservation, we kindly ask you to notify us as soon as possible. Our cancellation policy may vary depending on the season and the duration of the reservation. We recommend reviewing the specific terms and conditions at the time of booking.
5. Reservation modifications: If you wish to make modifications to your existing reservation, such as changes in dates or the number of guests, please contact us in advance. We will be happy to assist you and confirm the availability to make the requested changes.
6. Check-in and check-out: Check-in will be available from 3:00 PM, and check-out should be completed by 12:00 PM. If you have any special requests, please contact us so that we can assist you in the best possible way.
7. The team at El Jardín de Castillo can provide you with information about activities and events in the surrounding area. We can also assist you in purchasing tickets. Please note that we are not responsible for the provision of these activities or events.
8. Accommodation rules: During your stay at El Jardín de Castillo, we kindly ask you to respect our internal rules and policies, which are designed to ensure the comfort and safety of all our guests. Please be aware that the environment is calm, and we expect silence and respect for others. This includes respecting quiet hours, avoiding misuse of the facilities, and following the instructions of the resort staff.
9. Liability: El Jardín de Castillo is not responsible for any loss, theft, or damage to guests’ personal belongings during their stay on our premises. We recommend that our guests take necessary precautions and obtain appropriate travel insurance.
These are just some general conditions, and we recommend reviewing the complete conditions when making the reservation. If you have any questions or need further information, please do not hesitate to contact us.
